Square Enix and the product of languishing delivery: Part Deux

Well the drama continues over at Square Enix where many people have yet to receive their collectors edition of Lightning Returns. There have been complaints to the Better Business Bureau, calls to Square Enix and calls to Digital River. with lots of finger pointing. Well finally Square Enix have responded and sadly they somehow made things slightly worse. Here is a small quote:

Earlier today, Square Enix North America learned that a small number of our fans had not yet received their online order placed from February 7-8. To all those affected, we sincerely apologize. Like you, we understand the frustration of not getting an order on the day it was promised.

We have since identified and remedied the issue, and are working to ensure that all of the orders will be processed in an expedited fashion.

Now they have supposedly sent as compensation an email to “those affected” with a credit, free delivery and refund of original shipping charge. Now that is pretty fair all considering but note that dates of the affected customers. Feb 7-8? Really?

So we have people affected well before that date and also after. What about them? Many people reported not even receiving that famous email. I know I haven’t but I am just waiting for my game patiently while playing Ni No Kuni.

I think the big lesson that needs to be learned is communication and customer service. Both have been executed poorly and looking at their remedy, they are not putting much thought into their future actions either.

For those still waiting for their game all I can say is keep the faith, I am waiting  with you all and maybe by the time the next Final Fantasy comes out we may have it.

Square Enix Apology

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Carl

Was recruited back in the first year of high school to play this odd game called Dungeons & Dragons by his friends who would become his family. Tending more towards darker themed games like Call of Cthulhu, Ravenloft, Gemini and other such titles; he has also ventured into other genres as his interest has developed. If there is something cool to play out there, he will play it even if it hurts his brain.

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