Square Enix and the product of languishing delivery

Well Square Enix seems to have burned the biscuits of many fans who have ordered their fancy collectors edition of Lightning Returns from their site. Now when ordered you can select your delivery method from standard to expedited. Many clients have ordered as early as January and have in turn received confirmation of shipment however this is where things are hitting a snag. Now for those who have standard shipment you are pretty much in a wait and see mode but for those who actually have a tracking number some have seen there games stuck in one location for upwards to 5 days. Now is this a problem on the carrier side, Square Enix or their apparent store middlemen Digital River.

I for one ordered the collectors edition at the beginning of February and indeed got my confirmation that it was shipped. On their site it warns that the game may not make it for launch day which isn’t so bad. I can live with that without amping up my nerd rage but I can see why many are very angry at this point especially the ones who ordered well before I did.

From reading the forums Square is being completely unresponsive aside from their moderator asking to contact their customer support who will then send you to call Digital River because it’s not their problem (they only make the games…duhhh), then Digital River will A) tell you that your item rather then be there in days will take 4-6 weeks to arrive despite their previous shipping information they provided. That would mean a game you should be playing in mid February will be playable in your home at beginning to mid march.

I personally bought the collectors edition from them because it was the most robust edition. It had the watch, art book, game, dlc, etc compared to other retailers who just had extra dlc. With this experience however I like many others will simply have to look elsewhere.

I think in this instance though Square Enix needs to man up and just say hey, we f***ed up, sorry and we’ll do better. What happened to simple customer service. Oh and if you want to see drama unfold, feel free to hit up the North American Square Enix page.

Published by

Carl

Was recruited back in the first year of high school to play this odd game called Dungeons & Dragons by his friends who would become his family. Tending more towards darker themed games like Call of Cthulhu, Ravenloft, Gemini and other such titles; he has also ventured into other genres as his interest has developed. If there is something cool to play out there, he will play it even if it hurts his brain.

2 thoughts on “Square Enix and the product of languishing delivery”

Leave a Reply